Go to the Control Panel. Click Programs and Features. Select Spotify in the list and click uninstall. Follow the instructions on the screen. Download and install Spotify. Click the Start button, then Settings. Click Apps, then Spotify. Click Uninstall. Download and install Spotify from the Microsoft Store.

I'm a new Mac User and I've had my Mac for over a year and I just started to get the spinning pinwheel. It is very frustrating because it stops me every few minutes as I am working on my computer. I ran the Etrecheck and here are my results: Any guidance would be greatly appreciated. Thanks!

EtreCheck version: 2.0.1 (82)

Report generated October 11, 2014 at 4:01:51 PM EDT

Hardware Information: ℹ️

iMac (27-inch, Late 2012) (Verified)

iMac - model: iMac13,2

1 2.9 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

empty empty empty empty

BANK 1/DIMM1

empty empty empty empty

Bluetooth: Good - Handoff supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce GTX 660M - VRAM: 512 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.9.5 (13F34) - Uptime: 0 days 14:14:55

Disk Information: ℹ️

APPLE HDD ST1000DM003 disk0 : (1 TB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (277.33 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. MacBook Air SuperDrive

The Neat Company Neat ADF Scanner

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/MacKeeper/AntiVirus.app

[loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) Support

[loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) Support

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.adobe.AdobeCreativeCloud.plist Support

[running] com.canon.SPPHelper.plist Support

[invalid?] com.oracle.java.Java-Updater.plist Support

[running] jp.co.canon.SELPHYCP.BG.plist Support

[loaded] org.macosforge.xquartz.startx.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[invalid?] com.oracle.java.Helper-Tool.plist Support

[running] com.zeobit.MacKeeper.AntiVirus.plist Support

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support

[loaded] org.macosforge.xquartz.privileged_startx.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.adobe.ARM.[...].plist Support

[invalid?] com.google.GoogleContactSyncAgent.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support

[running] com.zeobit.MacKeeper.Helper.plist Support

[not loaded] info.lokiware.attachmenttamer.cleanup.plist Support

[invalid?] info.lokiware.attachmenttamer.setupagent.plist Support

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Application (/Applications/Spotify.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Internet Plug-ins: ℹ️

Default Browser: Version: 537 - SDK 10.9

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

SELPHY Photo Print Plugin: Version: 1.1.0.2 Support

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support

Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

RL Secure Plug-In Layer: Version: (null) - SDK 10.5 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

User Internet Plug-ins: ℹ️

WebEx64: Version: 1.0 - SDK 10.6 Support

UploadManager: Version: (null) - SDK 10.5 Support

Picasa: Version: 1.0 - SDK 10.4 Support

ContentManager: Version: (null) - SDK 10.5 Support

RocketEngine: Version: (null) - SDK 10.5 Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

7% PluginProcess

2% systemstatsd

2% coreaudiod

1% Spotify

1% WindowServer

Top Processes by Memory: ℹ️

301 MB WindowServer

241 MB MacKeeper Helper

206 MB Microsoft Word

206 MB Safari

189 MB PluginProcess

Virtual Memory Information: ℹ️

85 MB Free RAM

3.62 GB Active RAM

3.56 GB Inactive RAM

976 MB Wired RAM

916 MB Page-ins

41 MB Page-outs

MacBook, OS X Mavericks (10.9.5)

Posted on

Syslog:

May 22 15:48:17 Agatas-iMac PrintUITool[522]: notify name 'com.apple.system.powersources.source' has been registered 2800 times - this may be a leak

May 22 15:48:40 Agatas-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

May 22 15:49:04 --- last message repeated 1 time ---

May 22 15:49:04 Agatas-iMac PrintUITool[522]: notify name 'com.apple.system.powersources.source' has been registered 2820 times - this may be a leak

May 22 15:53:33 Agatas-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

May 22 15:53:34 --- last message repeated 1 time ---

May 22 15:53:34 Agatas-iMac timed[86]: settimeofday({0x5b04834e,0x7940c}) 0

May 22 15:53:39 Agatas-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

May 22 15:53:40 --- last message repeated 1 time ---

May 22 15:53:40 Agatas-iMac com.apple.xpc.launchd[1] (com.apple.mdworker.single.08000000-0000-0000-0000-000000000000): Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

May 22 15:53:52 Agatas-iMac systemstats[56]: assertion failed: 17E202: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40

May 22 15:54:15 Agatas-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

May 22 15:54:21 Agatas-iMac PrintUITool[522]: notify name 'com.apple.system.powersources.source' has been registered 2840 times - this may be a leak

May 22 15:59:15 localhost bootlog[0]: BOOT_TIME 1527022755 0

DiagnosticMessage:

15:53:55.644901 -0500 loginwindow OSActivityID: 0x80000000000126a3

com.apple.message.domain: com.apple.screenunlock.attempts

com.apple.message.signature: 1

com.apple.message.summarize: YES

SenderMachUUID: 6248317F-A861-36FF-8343-C45597894441

15:54:01.756188 -0500 Dock com.apple.message.domain: com.apple.dock.commandtab.shown

com.apple.message.summarize: YES

SenderMachUUID: A02BDC59-1796-30EB-844B-10DBA298844A

15:54:04.613927 -0500 AddressBookSourceSync Address Book event completed. Changes: 0 (0/0/0).

com.apple.message.domain: com.apple.sleepservices.addressbookData

com.apple.message.value: 0

com.apple.message.uuid: CFB7FB69-E2F8-4E50-A05D-3DF9C9F36B1B

com.apple.message.wake_state: 0

com.apple.message.uuid2: 53B66FE7-58D4-42B8-8D27-4EC2ADD7782B

SenderMachUUID: DC937F6D-7B8E-32BB-81BD-9BC784FDE2AF

15:54:04.614000 -0500 AddressBookSourceSync Address Book event completed. Changes: 0 (0/0/0).

com.apple.message.domain: com.apple.sleepservices.addressbookData

com.apple.message.value: 0

com.apple.message.uuid: CFB7FB69-E2F8-4E50-A05D-3DF9C9F36B1B

com.apple.message.wake_state: 0

com.apple.message.uuid2: 53B66FE7-58D4-42B8-8D27-4EC2ADD7782B

SenderMachUUID: DC937F6D-7B8E-32BB-81BD-9BC784FDE2AF

15:54:23.305345 -0500 Safari com.apple.message.domain: com.apple.Safari.pluginFailedLoading

com.apple.message.signature: application/x-shockwave-flash

com.apple.message.summarize: YES

SenderMachUUID: 8D794A31-8D84-3D32-9F9E-5CC734C7997A

15:54:23.305390 -0500 Safari com.apple.message.domain: com.apple.Safari.pageContainsAtLeastOnePlugin

com.apple.message.summarize: YES

SenderMachUUID: 8D794A31-8D84-3D32-9F9E-5CC734C7997A

15:54:23.305429 -0500 Safari com.apple.message.domain: com.apple.Safari.pageContainsPlugin

com.apple.message.signature: application/x-shockwave-flash

com.apple.message.summarize: YES

SenderMachUUID: 8D794A31-8D84-3D32-9F9E-5CC734C7997A

15:55:50.628487 -0500 diagnostics_agent com.apple.message.domain: com.apple.usage.activetime

com.apple.message.value: 1104

com.apple.message.value2: 144

com.apple.message.value4: 0

com.apple.message.value5: 2

com.apple.message.summarize: YES

SenderMachUUID: 0B3644E3-5CE0-3B43-9D4A-204BEA6DB812

I ran Hardware Diagnostics but no issue was reported. Here's my EtreCheck:

EtreCheck version: 4.3 (4D007)

Report generated: 2018-05-22 16:39:55

Download EtreCheck from https://etrecheck.com

Runtime: 2:18

Performance: Excellent

Problem: Computer is restarting

Major Issues:

Anything that appears on this list needs immediate attention.

Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Small backup drive- Time Machine backup drive is too small.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015)

iMac Model: iMac17,1

1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

32 GB RAM - At maximum

BANK 0/DIMM0 - 8 GB DDR3 1867 ok

BANK 0/DIMM1 - 8 GB DDR3 1867 ok

BANK 1/DIMM0 - 8 GB DDR3 1867 ok

BANK 1/DIMM1 - 8 GB DDR3 1867 ok

Video Information:

AMD Radeon R9 M390 - VRAM: 2048 MB

iMac

Drives:

disk0 - OWC Mercury Electra 6G SSD 960.20 GB (Solid State - TRIM: No)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 959.99 GB

disk2s1 - A***a (APFS) 959.99 GB (717.91 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] 959.99 GB (26 MB used)

disk2s3 - Recovery (APFS) [Recovery] 959.99 GB (518 MB used)

disk2s4 - VM (APFS) [APFS VM] 959.99 GB (2.15 GB used)

disk1 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 5.0 GT/s x4 NVM Express

disk1s1 - EFI [EFI] 315 MB

disk1s2 [Core Storage Container] 23.55 GB

disk1s3 - B*******X (Journaled HFS+) [Recovery] 134 MB

disk3 - Realtek USB3.0 Card Reader 31.91 GB

External USB 5 Gbit/s

disk3s1 - E*********L (MS-DOS FAT32) 31.90 GB

disk4 - Western Digital My Passport 0830 1.00 TB

External USB 480 Mbit/s

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - M*********t (Journaled HFS+) 999.83 GB

disk4s3 (HFS+) 4 KB

disk5 - Disk Image 189 MB (Disk Image)

External Disk Image

disk5s1 - W*********t (HFS+) 189 MB

Mounted Volumes:

disk2s1 - A***a 959.99 GB (239.18 GB free)

APFS

Mount point: /

disk2s4 - VM [APFS VM] 959.99 GB (239.18 GB free)

APFS

Mount point: /private/var/vm

disk3s1 - E*********L 31.90 GB (6.18 GB free)

MS-DOS FAT32

Mount point: /Volumes/E*********L

disk4s2 - M*********t 999.83 GB (20.94 GB free)

Journaled HFS+

Mount point: /Volumes/M*********t

disk5s1 - W*********t 189 MB (103 MB free)

HFS+

Mount point: /Volumes/W*********t

Network:

Interface en0: Ethernet

Interface en6: iPad

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.57 TB available

System Software:

macOS High Sierra 10.13.4 (17E202)

Time since boot: Less than an hour

System Load: 1.68 (1 min ago) 1.64 (5 min ago) 1.74 (15 min ago)

Security:

System Status

Gatekeeper Mac App Store and identified developers

System Integrity Protection Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.wacom.DataStoreMgr.plist

Executable: /Library/PrivilegedHelperTools/com.wacom.DataStoreMgr.app/Contents/MacOS/com.wa com.DataStoreMgr

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist

Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wa com.UpdateHelper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

10 32-bit apps

Kernel Extensions:

/Library/Extensions

[Not Loaded] FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.12)

[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.29-6 - SDK 10.12)

System Launch Agents:

[Not Loaded] 8 Apple tasks

[Loaded] 170 Apple tasks

[Running] 114 Apple tasks

[Other] One Apple task

System Launch Daemons:

[Not Loaded] 36 Apple tasks

[Loaded] 172 Apple tasks

[Running] 126 Apple tasks

Launch Agents:

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-04-27)

[Running] com.wacom.DataStoreMgr.plist (? ef46b86d - installed 2018-03-14)

[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2018-03-14)

[Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2018-02-28)

[Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2018-02-28)

[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)

Launch Daemons:

[Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2017-10-07)

[Loaded] com.wacom.displayhelper.plist (Apple - installed 2018-03-27)

[Running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-27)

[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24)

[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-03-31)

[Running] com.wacom.UpdateHelper.plist (? 247c9951 - installed 2018-03-14)

[Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2018-02-28)

User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-05-22)

[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)

[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-03-31)

[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-31)

[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-10-18)

User Login Items:

Moom Application (Mac App Store - installed 2018-05-15)

(/Applications/Moom.app)

Dropbox Application (Dropbox, Inc. - installed 2018-05-22)

(/Applications/Dropbox.app)

WhatsApp Application (Mac App Store - installed 2018-05-22)

(/Applications/WhatsApp.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-04-16)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2018-04-27)

Spotify Freezing On Ad

QuickTime Plugin: 7.7.3 (installed 2018-04-26)

3rd Party Preference Panes:

WacomTablet (installed 2018-03-14)

Time Machine:

Skip System Files:

Mobile backups: No

Spotify Keeps Stopping

Auto backup: Yes

Volumes being backed up:

A***a: Disk size: 959.99 GB - Disk used: 720.80 GB

Destinations:

M*********t [Local] (Last used)

Total size: 999.83 GB

Total number of backups: 12

Oldest backup: 2018-02-15 18:25:32

Last backup: 2018-05-03 16:12:00

Spotify Keeps Freezing On Mac

Top Processes by CPU:

Process (count) Source % of CPU

backupd Apple 10

kernel_task Apple 5

Spotify Mac Download

WindowServer Apple 5

CEPHtmlEngine Helper (4) Adobe Systems, Inc. 1

coreservicesd Apple 1

Top Processes by Memory:

Process (count) Source RAM usage

kernel_task Apple 2.17 GB

mdworker (8) Apple 832 MB

Adobe Photoshop CC 2018 Adobe Systems, Inc. 661 MB

softwareupdated Apple 651 MB

CEPHtmlEngine Helper (4) Adobe Systems, Inc. 558 MB

Top Processes by Network Use:

Process Source Input Output

mDNSResponder Apple 1 MB 70 KB

com.apple.WebKit.Networking Apple 1020 KB 7 KB

Spark Mac App Store 438 KB 485 KB

Spotify Spotify 693 KB 163 KB

Dropbox Dropbox, Inc. 244 KB 397 KB

Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)

backupd Apple 4

WindowServer Apple 3

Finder Apple 3

CEPHtmlEngine Helper (4) Adobe Systems, Inc. 1

Spark Mac App Store 1

Virtual Memory Information:

Available RAM 20.31 GB

Free RAM 12.09 GB

Used RAM 11.69 GB

Cached files 8.22 GB

Spotify Keeps Freezing My Computer

Swap Used 0 B

End of report

May 22, 2018 3:03 PM